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Email inbox and broadcasts

Client email on the client record, not buried in one inbox

Email clients from any record and replies come back to the same conversation, case or record. Receipts and documents sent to your inbound addresses wait for review. When you need to reach a list, send or schedule a broadcast and see who opened and clicked.

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Available on Solo and above; broadcasts start on Team.

SparkDesk My work listing today's follow-ups, pending approvals and overdue invoices for an agency workspace
  1. Today's follow-ups
  2. Pending approvals
  3. Overdue invoices

The problem

Sound familiar?

How it works

From inbox to broadcast

  1. 1

    Claim your addresses

    Claim your workspace handle to get support@, billing@, receipts@ and more on yourhandle.sparkdeskmail.com. Sending is set up for you, or connect Gmail or another IMAP and SMTP mailbox.

  2. 2

    Work the inbox

    Write from the Email button on any record, with templates, signatures and attachments. Replies land back on the same conversation and record.

  3. 3

    Build a segment

    Filter contacts by fields such as industry or subscription status.

  4. 4

    Send a broadcast

    On Team and Business, pick a template, review, then send now or schedule it for a date and time. Track sent, opened, clicked and bounced for each recipient.

What you get

Shared inbox
On Team and above, work client email together so conversations don't depend on one person's mailbox.
Replies find their record
Replies to your emails, invoices, quotes and case updates come back to the same conversation and record on their own.
Email tab on every record
Accounts, contacts, deals, projects, cases, invoices and contracts show every email with its delivery status.
Receipts by email
Receipts and bills sent to your receipts address are read for amount, tax, date and vendor, and become a draft expense in one step.
Your logo on every email
Set a header and footer with your logo and colors once, and email templates and Flow emails use it.
Block-based templates
Build emails from headings, text, images, buttons and columns, with merge fields and a desktop and mobile preview.
Unsubscribes handled
Each broadcast carries a per-recipient unsubscribe link, and contacts keep their opt-out status.
Tracking
See opens, clicks, bounces and spam reports per recipient, plus open, click and bounce rates per broadcast.
Email from Flows
Send an email when something happens on a record, such as a welcome note when a deal is won.

Read the documentation

Works with

Email inbox and broadcasts: questions

Something else? Ask us.

  • Do I need to connect a mailbox?

    No. Once you claim your workspace handle, SparkDesk gives you addresses such as support@ and billing@ on your own sparkdeskmail.com subdomain and sets up sending for you. You can also send from your own verified domain.

  • Does it work with Outlook or Microsoft 365?

    Not today. There is no Outlook or Microsoft 365 mailbox connection. You can connect Gmail by signing in, or another provider that offers IMAP and SMTP.

  • Can I send drip sequences?

    No. SparkDesk does not have drip sequences. Broadcasts go to a segment now or at a scheduled time, and Flows can send an email when something happens on a record.

  • How many emails can I send per day?

    Solo allows 300 emails a day, Team 1,000 and Business 10,000.

Run your next client project in SparkDesk.

Start a 14-day free trial of any paid plan. No card needed, and you can drop to the Free plan at any time.

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